Assigning Blame: The Response

You may recall that I wrote to my GP regarding my first appointment on 20 June during which, I complained of chest pain and a pain in my left shoulder. I was disappointed by comments made to me by the Doctor and her general attitude towards me during the appointment. I believed and still believe that there was a failure during this initial appointment to take my complaints seriously leading to a five week delay in my diagnosis and thus five weeks of unnecessary and worsening pain.

To read my letter again, or indeed, for the first time, please clink on the link. https://ejbones.wordpress.com/2012/09/11/assigning-blame/

I have now received a response from the Practice and the GP, which is below for your information. Oh and I apologise for the picture quality. You just can’t get the technology.

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One thought on “Assigning Blame: The Response

  1. dear emma,

    i am very curious to know how you feel about both the responses from the practice as well as the one from the physician. the practice’s response was done in a timely manner – so that’s good. and apparently they spent some time laying out your complaint and disappoinment to the physician. though i rather thought the last paragraph from the practice was a bit formulaic.

    as to the physician’s response saying he/she (i forget -argh, chemobrain that i am!) felt “horrified”, i feel she should have articulated how horrified YOU must have felt with some of her inappropriate comments. they call that e-m-p-a-t-h-y.

    though the doc’s response seemed to cover all the chronology, most of it sounded rather defensive. i think, and trust that most people know when they are not being taken seriously, and if their gut tells them they’ve just been blown off, they’ve just been blown off.

    he/she at some point expresses the intention of working on his/her’s communication skills
    at another juncture there is the offer to meet with you to discuss your concerns.

    hey – doc ! she’s been there, done that. now the ball is in your court! have you not learned yet thus far in your medical practice journey that when you screw up, patients like emma, who are sick, going through the worst time in her life, had her whole world turned upside down, and the worst pain, both physical and emotional, in her life, and is going through hell and back might be just a teesy inconvenienced with all that would be involved in meeting with you. why not be a little pro-active. mea culpas often require putting yourself out a bit. and they also require a sincere apology – 3 little words. i. am. sorry. and saying them in person would probably be the best way to go. and might i add it would be a terriffic beginning of “working” on your “communication skills”. a little humility goes a long way, baby!

    …i’m just saying…

    love, and still mad as hell on your behalf,

    karen sutherland, TC

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